Posts Tagged ‘Touch cover split’

My daughter dropped her brand new Surface tablet from a height of about 2 feet (from her lap while sitting). Somehow it managed to land in an orientation that wasn’t one of the 72 tested by Microsoft and managed to smash the glass in one corner of the screen. This happened about 3 hours after it was opened on Christmas day and was disappointing for several reasons, one of which was the significant points that had been made about how strong the tablet was supposed to be.

Anyway, long story short, we had several other issues with touch covers splitting and Microsoft agreed to exchange the tablet at no charge. Greatly appreciated.

It still took about 2 weeks to go through the process of organising the exchange. The tablet was still useable, however two weeks means there was now content that needed to be backed up and transferred to the new device. There were three different users profiles and various photos and documents that we wanted to save.

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